This talk introduces the concept of the Empathic Web and explores how digital empathy—technology’s ability to sense and respond to emotions—can fundamentally transform user experiences. Prof. Dr. Sebastian Loewe explains what digital empathy is, how it works, and showcases visionary examples of its application. 

The session also outlines actionable steps for designers and companies to prepare for this future, offering insights into how digital empathy can shape design processes and business strategies.

As the Director of UX Design at Virtual Identity, a leading digital agency, I oversee a talented team of UX and UI designers. Our team collaborates with clients like Siemens, Roche, and Union Investment, delivering innovative design solutions. My specialization lies in developing AI-driven solutions to enhance user experiences and drive client success. I am also co-founder of the Designing with Artificial Intelligence conference (2020) and co-author of the bestselling book Design und künstliche Intelligenz (2022).

From 2018 to 2023, I served as a Professor and Director of Design Management at Mediadesign (MD.H) University of Applied Sciences in Berlin. Before that, I worked as a post-doctoral research associate in the Department of Graphic Design and Visual Communication at HMKW University of Applied Sciences, Berlin. I hold a B.A. in Media Studies, a diploma in Media Arts, and earned my Ph.D. from the University of Halle-Wittenberg, Germany.