Strategic reasoning and foresight are fundamental aspects of design, especially when it comes to defining customer experience visions. This workshop will help Designers step into the future by combining design thinking with future-thinking methods, as they go from 0 to a future-proof customer experience vision.

João is a hands-on Design Manager at Zalando, guiding a team of designers from vision to execution. He navigates work with systems thinking and foresight, and just enough humor to keep the serious work from taking itself too seriously.