Trusting Invisibility: Designing Futures We Can’t See
Trust is fundamental to us, as designers and as humans. Global systems, personal relationships and our society can’t function without it. Trust is essential in digital product design, now more than ever because we see “invisible” features, AIs and algorithms control how products behave. And when algorithms make increasingly important decisions on our behalf, how do we balance the desire for simplicity with the need for transparency and accountability?
As designers, we tend to make things as simple and frictionless as possible. But how can we design trust into what we can’t see or even understand?
In this playfully hands-on workshop, we’ll explore this very topic. Through research, collaborations, and speculative prototypes, we’ll discuss our findings, dilemmas, and exemplify different outcomes.
Because we’re not here to predict the future. We’re here to make it.
About Maria and Lasse
Maria Björklund is Lead Service Designer at Designit with extensive experience leading both creative and strategic processes and projects across industries. She is currently co-creating the Futures platform for cross-disciplinary collaboration and skill-building for 550+ designers. Maria is dedicated to helping to design a future that is sustainable and ethical for all.
Lasse Underbjerg is Global Future Lab Director at Designit. He is passionate about exploring the frontier of human experiences, with dedicated curiosity and empathy. He is methodological; envisioning global futures and solving human problems at the intersection of design, technology and storytelling. Lasse invents simple solutions and crafting compelling experiences.